Privacy Policy

1. Information We Collect

To provide you with reliable internet services and comply with Department of Telecommunications (DoT) regulations, we collect the following types of information:

• Personal & KYC Information: Name, installation address, email ID, phone number, and government-issued ID proofs (Aadhaar, PAN, etc.) required for connection activation.
• Financial Information: Billing details and payment history. (Note: We do not store your credit/debit card numbers or UPI PINs; these are securely processed by our payment gateway partners like PhonePe/Razorpay).
• Technical Data: IP address, MAC address, router details, and data usage statistics for billing and network optimization purposes.

2. How We Use Your Information

We use the collected data exclusively for:

• Activating and maintaining your broadband connection.
• Processing monthly subscription payments and sending invoices.
• Providing customer support and troubleshooting network issues.
• Complying with legal, regulatory, and KYC requirements under Indian law.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• With secure payment gateways to process your recharge transactions.
• With Law Enforcement Agencies or Government Bodies if legally mandated under the laws of India.

4. Data Security

We implement strict security measures to protect your personal and KYC data against unauthorized access, alteration, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.